Boag, Amanda. 2018. BSAVA Manual of Canine and Feline Emergency and Critical Care. Third edition. Edited by Lesley G. King. British Small Animal Veterinary Association. https://www-bsavalibrary-com.bris.idm.oclc.org/content/book/10.22233/9781910443262#chapters.
Boden, E., ed. 2017. Black’s Student Veterinary Dictionary. Twenty-Second edition. Bloomsbury.
Cooper, B., Lynn Turner, Elizabeth Mulllineaux, and British Small Animal Veterinary Association. 2011. BSAVA Textbook of Veterinary Nursing. 5th ed. British Small Animal Veterinary Association.
Cooper, Barbara, Lynn Turner, Elizabeth Mullineaux, and British Small Animal Veterinary Association. 2020. The BSAVA Textbook of Veterinary Nursing. 6th ed. British Small Animal Veterinary Association.
Corsan, John R, Adrian R. Mackay, and dawsonera. 2008. The Veterinary Receptionist: Essential Skills for Client Care. Second edition. Saunders/Elsevier. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4683252.
dawsonera. 2012a. BSAVA Manual of Small Animal Practice Management and Development. Edited by Carole Clarke and Marion Chapman. British Small Animal Veterinary Association. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4853851.
dawsonera. 2012b. Saunders Comprehensive Veterinary Dictionary. 4th edition. Edited by Virginia P. Studdert, Clive C. Gay, D. C. Blood, and John Grandage. Saunders. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=1721650.
dawsonera. 2015. Black’s Veterinary Dictionary. 22nd edition. Edited by E. Boden and Anthony Andrews. Bloomsbury Information. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=320176.
Hargie, Owen and dawsonera. 2017. Skilled Interpersonal Communication: Research, Theory and Practice. Sixth edition. Routledge. http://www.vlebooks.com/vleweb/product/openreader?id=Bristol&isbn=9781315741901.
Lane, D. R., S. Griffith, and S. Guthrie. 2016. Dictionary of Veterinary Nursing. Fourth edition. Elsevier.
Maslin-Prothero, Sian and dawsonera. 2010. Baillière’s Study Skills for Nurses and Midwives. 4th ed. Baillière Tindall Elsevier. Electronic resource. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=1721983.
Moore, Alasdair Hotston, Suzanne Rudd, and British Small Animal Veterinary Association. 2008. BSAVA Manual of Canine and Feline Advanced Veterinary Nursing. 2nd ed. British Small Animal Veterinary Association. https://www-bsavalibrary-com.bris.idm.oclc.org/content/book/10.22233/9781905319725#chapters.
Mullineaux, Elizabeth, Marie Jones, A. J. Pearson, and British Small Animal Veterinary Association. 2007. BSAVA Manual of Practical Veterinary Nursing: Formerly BSAVA Manual of Veterinary Nursing. British Small Animal Veterinary Association. https://www-bsavalibrary-com.bris.idm.oclc.org/content/book/10.22233/9781910443064#chapters.
Orpet, Hilary, Perdi Welsh, and dawsonera. 2011. Handbook of Veterinary Nursing. Second edition. Wiley-Blackwell. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=822505.
