Boag, Amanda. 2018. BSAVA Manual of Canine and Feline Emergency and Critical Care. Edited by Lesley G. King. Third edition. Quedgeley: British Small Animal Veterinary Association. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=5379891.
Boden, E., ed. 2017. Black’s Student Veterinary Dictionary. Twenty-Second edition. London: Bloomsbury.
Cooper, B., Lynn Turner, Elizabeth Mulllineaux, and British Small Animal Veterinary Association. 2011. BSAVA Textbook of Veterinary Nursing. 5th ed. Quedgeley: British Small Animal Veterinary Association.
Cooper, Barbara, Lynn Turner, Elizabeth Mullineaux, and British Small Animal Veterinary Association. 2020. The BSAVA Textbook of Veterinary Nursing. 6th ed. Gloucester [England]: British Small Animal Veterinary Association.
Corsan, John R, Adrian R. Mackay, and dawsonera. 2008. The Veterinary Receptionist: Essential Skills for Client Care. Second edition. Edinburgh: Saunders/Elsevier. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4683252.
dawsonera. 2012a. BSAVA Manual of Small Animal Practice Management and Development. Edited by Carole Clarke and Marion Chapman. Quedgeley, Gloucester: British Small Animal Veterinary Association. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4853851.
———. 2012b. Saunders Comprehensive Veterinary Dictionary. Edited by Virginia P. Studdert, Clive C. Gay, D. C. Blood, and John Grandage. 4th edition. Edinburgh: Saunders. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=1721650.
———. 2015. Black’s Veterinary Dictionary. Edited by E. Boden and Anthony Andrews. 22nd edition. London: Bloomsbury Information. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=320176.
Hargie, Owen and dawsonera. 2017. Skilled Interpersonal Communication: Research, Theory and Practice. Sixth edition. London: Routledge. http://www.vlebooks.com/vleweb/product/openreader?id=Bristol&isbn=9781315741901.
Lane, D. R., S. Griffith, and S. Guthrie. 2016. Dictionary of Veterinary Nursing. Fourth edition. Edinburgh: Elsevier.
Maslin-Prothero, Sian and dawsonera. 2010. Baillière’s Study Skills for Nurses and Midwives. Electronic resource. 4th ed. Edinburgh: Baillière Tindall Elsevier. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=1721983.
Moore, Alasdair Hotston, Suzanne Rudd, and British Small Animal Veterinary Association. 2008. BSAVA Manual of Canine and Feline Advanced Veterinary Nursing. 2nd ed. Quedgeley, Glos: British Small Animal Veterinary Association. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4789984.
Mullineaux, Elizabeth, Marie Jones, A. J. Pearson, and British Small Animal Veterinary Association. 2007. BSAVA Manual of Practical Veterinary Nursing: Formerly BSAVA Manual of Veterinary Nursing. Quedgeley, Glos: British Small Animal Veterinary Association. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4789985.
Orpet, Hilary, Perdi Welsh, and dawsonera. 2011. Handbook of Veterinary Nursing. Second edition. Chichester: Wiley-Blackwell. https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=822505.
