Boag, A. (2018) BSAVA manual of canine and feline emergency and critical care. Third edition. Edited by L.G. King. Quedgeley: British Small Animal Veterinary Association. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=5379891.
Boden, E. (ed.) (2017) Black’s student veterinary dictionary. Twenty-second edition. London: Bloomsbury.
Cooper, B. et al. (2011) BSAVA textbook of veterinary nursing. 5th ed. Quedgeley: British Small Animal Veterinary Association.
Cooper, B. et al. (2020) The BSAVA textbook of veterinary nursing. 6th ed. Gloucester [England]: British Small Animal Veterinary Association.
Corsan, J.R., Mackay, A.R., and dawsonera (2008) The veterinary receptionist: essential skills for client care. Second edition. Edinburgh: Saunders/Elsevier. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4683252.
dawsonera (2012a) BSAVA manual of small animal practice management and development. Edited by C. Clarke and M. Chapman. Quedgeley, Gloucester: British Small Animal Veterinary Association. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4853851.
dawsonera (2012b) Saunders comprehensive veterinary dictionary. 4th edition. Edited by V.P. Studdert et al. Edinburgh: Saunders. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=1721650.
dawsonera (2015) Black’s veterinary dictionary. 22nd edition. Edited by E. Boden and A. Andrews. London: Bloomsbury Information. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=320176.
Hargie, O. and dawsonera (2017) Skilled interpersonal communication: research, theory and practice. Sixth edition. London: Routledge. Available at: http://www.vlebooks.com/vleweb/product/openreader?id=Bristol&isbn=9781315741901.
Lane, D.R., Griffith, S. and Guthrie, S. (2016) Dictionary of veterinary nursing. Fourth edition. Edinburgh: Elsevier.
Maslin-Prothero, S. and dawsonera (2010) Baillière’s study skills for nurses and midwives [electronic resource]. 4th ed. Edinburgh: Baillière Tindall Elsevier. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=1721983.
Moore, A.H., Rudd, S., and British Small Animal Veterinary Association (2008) BSAVA manual of canine and feline advanced veterinary nursing. 2nd ed. Quedgeley, Glos: British Small Animal Veterinary Association. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4789984.
Mullineaux, E. et al. (2007) BSAVA manual of practical veterinary nursing: formerly BSAVA manual of veterinary nursing. Quedgeley, Glos: British Small Animal Veterinary Association. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4789985.
Orpet, H., Welsh, P., and dawsonera (2011) Handbook of veterinary nursing. Second edition. Chichester: Wiley-Blackwell. Available at: https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=822505.