Boag, Amanda. BSAVA Manual of Canine and Feline Emergency and Critical Care. Ed. Lesley G. King. Third edition. Quedgeley: British Small Animal Veterinary Association, 2018. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=5379891>.
Boden, E., ed. Black’s Student Veterinary Dictionary. Twenty-second edition. London: Bloomsbury, 2017. Print.
Cooper, B. et al. BSAVA Textbook of Veterinary Nursing. 5th ed. Quedgeley: British Small Animal Veterinary Association, 2011. Print.
Cooper, Barbara et al. The BSAVA Textbook of Veterinary Nursing. 6th ed. Gloucester [England]: British Small Animal Veterinary Association, 2020. Print.
Corsan, John R, Adrian R. Mackay, and dawsonera. The Veterinary Receptionist: Essential Skills for Client Care. Second edition. Edinburgh: Saunders/Elsevier, 2008. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4683252>.
dawsonera. Black’s Veterinary Dictionary. Ed. E. Boden and Anthony Andrews. 22nd edition. London: Bloomsbury Information, 2015. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=320176>.
---. BSAVA Manual of Small Animal Practice Management and Development. Ed. Carole Clarke and Marion Chapman. Quedgeley, Gloucester: British Small Animal Veterinary Association, 2012. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4853851>.
---. Saunders Comprehensive Veterinary Dictionary. Ed. Virginia P. Studdert et al. 4th edition. Edinburgh: Saunders, 2012. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=1721650>.
Hargie, Owen and dawsonera. Skilled Interpersonal Communication: Research, Theory and Practice. Sixth edition. London: Routledge, 2017. Web. <http://www.vlebooks.com/vleweb/product/openreader?id=Bristol&isbn=9781315741901>.
Lane, D. R., S. Griffith, and S. Guthrie. Dictionary of Veterinary Nursing. Fourth edition. Edinburgh: Elsevier, 2016. Print.
Maslin-Prothero, Sian and dawsonera. Baillière’s Study Skills for Nurses and Midwives. 4th ed. Edinburgh: Baillière Tindall Elsevier, 2010. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=1721983>.
Moore, Alasdair Hotston, Suzanne Rudd, and British Small Animal Veterinary Association. BSAVA Manual of Canine and Feline Advanced Veterinary Nursing. 2nd ed. Quedgeley, Glos: British Small Animal Veterinary Association, 2008. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4789984>.
Mullineaux, Elizabeth et al. BSAVA Manual of Practical Veterinary Nursing: Formerly BSAVA Manual of Veterinary Nursing. Quedgeley, Glos: British Small Animal Veterinary Association, 2007. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=4789985>.
Orpet, Hilary, Perdi Welsh, and dawsonera. Handbook of Veterinary Nursing. Second edition. Chichester: Wiley-Blackwell, 2011. Web. <https://ebookcentral.proquest.com/lib/bristol/detail.action?docID=822505>.